Support rules of Reraidoor
DRAFT, part of the offer. Version: 2026-10-12. This translation is for convenience; if it differs from the Russian original, the Russian text prevails.
1. What is included
Both tariffs (one year and three years) include support by e-mail at mail@shapovalov.org and through the form on the site: no more than 10 requests for each year of the tariff (12 months from the day the code is issued; with the three-year tariff, 10 for each year). Languages: Russian, English. Response time: no later than 2 working days.
2. What counts as a request
One request is one question or one problem with a beginning and an end. All the letters needed to solve it are one request. A new question in the same correspondence is a new request.
| Counts as a request | Does not count as a request |
|---|---|
| A "how do I set up / how do I do" question | A Program bug confirmed by the Seller (a fault, a crash, a wrong text in the interface) — it does not count and does not use up the limit |
| Help connecting a model, a platform, a source | Issuing the code after payment and re-issuing a lost code |
| Looking through your log or diagnostics, if the cause turned out to be in the settings | Extending the tariff and questions about payment |
| Advice on choosing a model and its parameters | A report of a problem that turned out to be a Program bug (the limit is given back) |
3. How to get in touch
- Describe what you wanted to do, what happened and what the Program showed (the text of the message).
- Attach the diagnostics: "Settings" → "Save diagnostics…" (an archive without keys and the database; check the contents). In the demo version the diagnostics are on the "About" page.
- Give the version of the Program ("About" page) and of Windows.
4. What is not included
- The work of third-party services: their errors, keys, tariffs and limits (OpenAI, Google, WordPress hosting and the like).
- Setting up your site, server or CMS plugins.
- Training and consultations beyond a few questions ("how to make content"), writing articles, custom development.
- Restoring data without a backup.
5. Above the limit
Requests above 10 a year are handled for a fee: 5 USD per request, full prepayment in USDT (BNB Smart Chain, BEP20; the Seller sends the wallet address in the reply). Before starting paid work the Seller says that the limit is used up and waits for your consent. The limit resets on the anniversary of the day the code was issued and does not accumulate.
6. Term of support
While your tariff is valid: 365 days (one year) or 1095 days (three years) from the day the code is issued; after it ends, support is paid until the extension.